Visitors service

ADMISSION AND TICKET COUNTERS
At the ticket counter you will find information in Italian and English about
- fares ok tickets, videoguides and audioguides;
- information and MIC Card rates;
- categories of those admitted with reduced or free admission;
- access conditions;
- notification of any inefficiencies.

ACCESSIBILITY
Although the historical nature of the buildings prevents, in some cases, the total removal of architectural barriers, the museums work to ensure access to their historical and artistic heritage by the widest possible public.
Bicycles are not allowed to enter Villa Torlonia.
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CLOAKROOM
The wardrobe service is free of charge, included in the ticket price, and is self-managed.
For reasons of protection of the works of art, the staff may request that bulky bags, backpacks, umbrellas and other potentially harmful objects be left in the cloakroom.
Items left in the self-service wardrobe must be collected before the museums close.

BUGGIES
The use of a baby pram is admitted inside the museum.

EDUCATIONAL AND GUIDED TOURS
A guided tour service is available in several languages, for a fee and by prior arrangement, with a choice of museum and/or exhibition route. For information and reservations: 060608 daily from 9.00 to 19.00
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ROOM ASSISTANCE
The museum staff provides visitors with information on the museum's routes, services and events and checks that the museum's rules of behaviour are respected. At the museum sites there is constant and direct supervision and control of the collections, also during exhibitions, concerts, conferences and other cultural activities.

BOOKSHOP
The official guides to Villa Torlonia, the Casina delle Civette and other museums in Rome, as well as the catalogues of monographic exhibitions of the painters of the Roman School, are on sale. Also, specialised books on gardens, gardening and botany. Publications on applied arts: glass, ceramics and wood. Original, colourful and witty objects, also for children. Museum guides and catalogues can be purchased online.
The bookshop also offers a selection of objects inspired by the Museums' collections.
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SERRA MORESCA BOOKSHOP
For the opening of the Serra Moresca a small bookshop has been set up, dedicated to historic botany, plants and gardens. There are also specially made limited edition and exclusive objects available.
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THE LIMONAIA - REFRESHMENT ROOM
A bright and welcoming environment with a splendid view of the Villa Torlonia theatre, typical Italian cuisine with traditional dishes revisited.
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PHOTOGRAPHY AND VIDEO
It is permitted to take photos and videos of the works (excluding those on display in temporary exhibitions) for personal and studio use, without the use of tripods, selfie sticks or additional lights.
In case of photo and video shooting of a professional nature, for profit or for dissemination purposes, it is necessary to request permission from the Sovrintendenza Capitolina at the link www.comune.roma.it/web/it/scheda-servizi.page?contentId=INF92288&stem=auto_riprese_cine_e_foto
For info https://sovraintendenzaroma.it/servizi_al_cittadino/fotoriproduzioni_di_opere_d_arte_dei_musei

INSIDE THE MUSEUM IS FORBIDDEN:
- to enter with bulky bags or backpacks;
- enter with umbrellas;
- bring in pets, except for small dogs in carriers (also valid for the Serra Moresca);
- consume food and drink;
- smoking.