Visitors service

ADMISSION AND TICKET COUNTERS
At the ticket counter you will find information in Italian and English about
- fares ok tickets, videoguides and audioguides;
- information and MIC Card rates;
- categories of those admitted with reduced or free admission;
- access conditions;
- notification of any inefficiencies.

ACCESSIBILITY
Although the historical nature of the buildings prevents, in some cases, the total removal of architectural barriers, the museums work to ensure access to their historical and artistic heritage by the widest possible public.
Bicycles are not allowed to enter Villa Torlonia.
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CLOAKROOM
The wardrobe service is free of charge, included in the ticket price, and is self-managed.
For reasons of protection of the works of art, the staff may request that bulky bags, backpacks, umbrellas and other potentially harmful objects be left in the cloakroom.
Items left in the self-service wardrobe must be collected before the museums close.

BUGGIES
The use of a baby pram is admitted inside the museum.

AUDIOGUIDE
Available in Italian, English and French
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EDUCATIONAL AND GUIDED TOURS
A guided tour service is available in several languages, for a fee and by prior arrangement, with a choice of museum and/or exhibition route. For information and reservations: 060608 daily from 9.00 to 19.00
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ROOM ASSISTANCE
The museum staff provides visitors with information on the museum's routes, services and events and checks that the museum's rules of behaviour are respected. At the museum sites there is constant and direct supervision and control of the collections, also during exhibitions, concerts, conferences and other cultural activities.

BOOKSHOP
The official guides to Villa Torlonia, the Casina delle Civette and other museums in Rome, as well as the catalogues of monographic exhibitions of the painters of the Roman School, are on sale. Also, specialised books on gardens, gardening and botany. Publications on applied arts: glass, ceramics and wood. Original, colourful and witty objects, also for children. Museum guides and catalogues can be purchased online.
The bookshop also offers a selection of objects inspired by the Museums' collections.
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THE LIMONAIA - REFRESHMENT ROOM
A bright and welcoming environment with a splendid view of the Villa Torlonia theatre, typical Italian cuisine with traditional dishes revisited.
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SERVICE CHARTER
The Charter contains the fundamental principles, the description of the services active in the System, the list of the Museums with the main information (address, web site, telephone, opening hours, ticket prices, active services at the museum, access for disabled people), the role of the Manager and the index matrix for the validation of the standards.
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INSIDE THE MUSEUM IS FORBIDDEN:
- Taking photographs with flash or tripods. In the case of exhibitions it is not possible to take photographs;
- use video cameras;
- to enter with bulky bags or backpacks;
- enter with umbrellas;
- bring in pets, except for small dogs in carriers;
- consume food and drink;
- smoking.